Performance data only creates value when it leads to better decisions. Encore's Performance Intelligence approach connects performance signals to the actions that can improve them. We identify what is happening, explain the drivers, recommend action, assign ownership, and measure whether the intervention worked.
Encore is a Medicare BPO built by former health plan leadership. It brings a carrier perspective to growth and retention, pairs licensed execution with performance intelligence, and takes accountability for the result.
Encore is a Medicare BPO built by former health plan leadership. It brings a carrier perspective to growth and retention, pairs licensed execution with performance intelligence, and takes accountability for the result.
Most dashboards confirm what already happened. Encore's Performance View exposes the relationships behind performance, identifies the highest-leverage intervention, and creates a shared record of what Encore and the health plan will do next.
| MARKET | CALLS | CONVERSION | EFFECTUATION | PERSISTENCY | QUALITY | STATUS |
|---|---|---|---|---|---|---|
| Central Florida | 1,097 | 41.8% | 96.9% | 98.4% | 96.4 | Opportunity |
| Southern California | 1,284 | 40.2% | 96.1% | 98.0% | 95.8 | On track |
| Phoenix Metro | 731 | 39.1% | 96.3% | 98.2% | 95.3 | On track |
| North Carolina Triangle | 862 | 38.6% | 95.8% | 97.7% | 96.9 | Script rollout |
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Inbound, outbound, challenger, and dedicated teams built backward from your growth and persistency targets.
Post-enrollment follow-up, early-signal outreach, and save campaigns that protect member fit and persistency.
Plan-certified capacity for AEP peaks, overflow, nights, weekends, and short campaigns, held to one standard.
Connecting performance signals to market movement, channel strategy, and the next growth decision.
Bring us the growth target, campaign, or performance question on your desk. Encore will help identify the signal, the driver, and the response.
What health plans ask before working with Encore.
